THEY DROVE MY CAR!! I got my car back, the battery had died while I was away, my seat was all the way back and the back of the seat was heavily reclined. The RUDENESS and THEFT is NOT worth the extra 10 bucks that I saved at this establishment. I filed a claim and am still waiting to hear from Customer Service. Within 15 minutes of my call from the airport I was already in front of my car but yet my car was parked too far away to retrieve my cell on the day of departure. I walked out of the terminal and they were already there waiting for me and it was only a five minute drive to the lot and my car was already parked there but "NO CELL Phone!" Imagine that. I called as soon as I got my luggage I found a public phone and called to be picked up. Nonetheless "Thank God" there are still Public Pay Phones in the airport. I couldn't believe the person hung up on me.
The person was very rude and said that they don't know and quote and unquote "it's on me to get a hold of them." I told him that I chose this parking lot because of the good reviews I read and I can't believe he is talking to me that way and then I heard a click. I called on 10-11-10 at about 10:30pm informed them once again that my cell was left in the vehicle and wanted to know if there was public phones in the airport so I could get in contact with the shuttle service. After 20 minutes my flight starting boarding and I called and I was told that the phone was never taken out of the car.
The airport is only 5 minutes away and I had 40 minutes, before my flight left. I was told that the car was parked far away and they don't know if they could get it to me on time.
I called them immediately and asked if one of the drivers could drop it off and I would tip him generously. Unfortunately upon getting into the airport I realize I left my cell phone on the dashboard of the vehicle. I have a $45,000 2010 vehicle and figure it was safe. Chose E-Z because it said it had security cameras and lights. Here is my story of EZ Way Parking near EWR I wonder how many others try posting there bad experience with E-Z Way Parking to that website where I initially booked my reservation and yet were not allowed! I wish I would have come to this website beforehand. Well the joke was on me because when I tried posting my horrific nightmare of E-Z Way Parking on that same web-site, it would not allow me to. I am aware of Elizabeth and it is not well known for it's great neighborhood that's why I did my homework and read all the good reviews listed on this website: